Clorox Operations Updates

The Clorox Company is continuing to operate at a lower rate of processing due to the cybersecurity attack on our IT infrastructure. Given that disruption, we are aware of an elevated level of consumer product availability issues.

Based on the information available to date, we believe the unauthorized activity is contained due to the steps the company has taken to address the incident.

We are repairing the portions of our IT infrastructure that were damaged, and we are reintegrating the systems that were proactively taken offline. We expect to begin the process of transitioning back to normal automated order processing the week of Sept. 25, and we have already resumed production at the vast majority of our manufacturing sites. We expect the ramp-up to full production to occur over time but do not yet have an estimate for how long it will take to resume fully normalized operations.

While we cannot yet quantify the financial impact, we now believe this will be material on first-quarter financial results. It is premature for us to determine longer-term impact, including fiscal year outlook, given the ongoing recovery.

As the situation is evolving, we will continue to provide updates here.

We continue to be on a path to the restoration of the systems that were taken offline after we discovered unauthorized activity on some of our IT systems.

Over the past two weeks, we have implemented an interim solution for manually processing and shipping orders across our manufacturing facilities. Through a principles-based approach, we are making every effort to prioritize consumer in-stocks — taking into account seasonal promotions and consumer needs.

We are resuming production, getting certain shipments out the door, and remaining in constant contact with customers about their immediate needs. We appreciate our customers’ patience and understanding as we work through this.

While we are making progress, at this time we are not able to broadly ship our full portfolio to all customers until additional systems come back online. Consumers can still find our products available at the various retailers where they normally buy our family of brands.

As the situation is evolving, we will continue to provide updates here.

The Clorox Company continues the careful, systematic restoration of the systems that are currently offline. We have activated our business continuity plans and have implemented workarounds where possible.

We are following a phased approach to manually process orders until the necessary systems are restored.

Clorox customer team representatives remain available to assist customers during this time. Customers who need additional assistance should reach out to their existing representative as normal.

We appreciate everyone’s continued patience as our teams are working around the world and around the clock to resume normal operations safely and quickly.

For all media inquiries, please reach out to us at Corporate.Communications@clorox.com.

The Clorox Company is charting a path to the careful, systematic restoration of the systems that are currently offline, and we have activated our business continuity plans.

• We have shared with our customers that we will begin the course of manually processing orders sometime during the week of Aug. 21 until our systems are fully restored.
• Our operations will require time to ramp back up to normal service levels.

For all media inquiries, please reach out to us at Corporate.Communications@clorox.com.

The Clorox Company continues to work diligently to address the recent operational disruptions, and we remain committed to providing updates on our progress:

• Plants and distribution centers have activated business continuity plans to fulfill orders placed prior to Sunday, Aug. 13. Today, we’re charting a path to the careful, systematic restoration of the systems that are currently offline.
• We are committed to servicing our consumers. Our brands are still available in the places that you would expect to find them.
• We’ll continue to provide relevant updates as we have more information to share.

For all media inquiries, please reach out to us at Corporate.Communications@clorox.com.

The Clorox Company recently identified unusual activity on our IT systems. Upon detection we immediately took steps to stop the activity and took certain systems offline. While we are working diligently to respond to and address this issue, these systems will remain offline out of an abundance of caution as we work to add additional protections and hardening measures to further secure them. As a result, some operations are temporarily impaired. We are following our business continuity plans and implementing workarounds where possible.

The investigation into the nature and scope of the incident remains ongoing and is in its very early stages. Our team is working diligently to restore systems safely and quickly, and we will ensure all suppliers and customers are updated as necessary.

As you know and have come to expect from Clorox, we take great pride in keeping our customers informed with updates pertaining to our business and operations.

While we do not yet have an estimated timeframe for restoring impacted services, please know that we are committed to keeping our stakeholders informed, and we have created this dedicated landing page for all our stakeholders to have access to company updates.

For all media inquiries, please reach out to us at Corporate.Communications@clorox.com .